Counselling

The service I provide is counselling which is a talking therapy for easing emotional distress.

This is not giving advice or anything to do with Durham County Council.

Whilst I may signpost to other services (i.e. Citizens Advice, local hospices, other support organisations) I am not affiliated with, or work for, them in any capacity. I make no assurance as to their effectiveness; rather I offer links to possible resources.

Location

Sessions will be delivered at Shildon Business Centre, Dabble Duck Industrial Estate, Shildon, County Durham, DL4 2RF. There is parking available and the room is accessible to wheelchairs by way of a lift. Please make any accessibility needs known when booking.

Home sessions can be arranged in certain circumstances, at additional cost to account for travel.

All sessions are 50-60 minutes in length. Please be punctual as all sessions will finish at the agreed time regardless of delays to the start of the session.

Booking

All appointments to be made either via phone, text message, email, or WhatsApp. No appointment is firmly scheduled until availability is confirmed by myself, and I have received payment.

Costs and Payment

Each session is £40 and payment must be received no less than 48 hours before the session, or at the time of booking if within 48 hours of the session. If payment is not received within this time, then the session will not be booked.

Payments can be made via bank transfer, PingIt, Stripe card payment system, or by cash.

Cancellations and Rescheduling

Cancellations and any rescheduling should be made with more than 24 hours notice. Should the client cancel with less than 24 hours notice payment for the full session will be retained by the counsellor (this may be waived in exceptional circumstances, at my own discretion).

Should I need to cancel with less than 24 hours notice, the client will have the option of a refund or to reschedule for another time, with the payment being retained for that session instead.

For any other cancellations, a full refund will be issued.

Counselling Agreement

For a full copy of my current counselling agreement, please follow this link to a PDF on Google Drive which may be downloaded and stored for your own records. I will also provide a copy for clients who are beginning therapy with me.

Counselling Agreement (PDF)